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| Frequently Asked Questions |
Frequently Asked Questions
Q.- How long have you been in the cleaning business?
A.- We have been cleaning homes and businesses since 1986. | Q.- Will I need to sign a contract?
A.- No. You will never be asked to sign a contract for residential cleanings. | Q.- What if I am not satisfied with my cleaning?
A.- Your complete satisfaction is very important to us. If you are not completely satisfied with your cleaning service for any reason, please give us a call within 24 hours, and we will return to re-clean the area in question at absolutely no cost to you. | Q.- How do I pay for my cleaning services?
A.- We accept payment by cash, check, and credit card. | Q.- How do I arrange for service, and how much do you charge?
A.- We work on an hourly basis, and the price varies according to the job needing done. You tell us how long you would like us to clean and what your cleaning priorities are, and we'll give you a free quote. | Q.- How do you access my home?
A.- We must be able to access your home to provide services. There are three choices:
1) You may leave a key on file in our key safe.
2) You may leave a key at some designated accessible place at your residence.
3) You may meet the cleaner at the time of cleaning. | Q.- How many people will clean my home?
A.- Generally, our service providers work individually or in teams of two. When more than one person is at the job, the quoted time -- which is given in man-hours -- is lessened by the number of people. For example, if you were scheduled for a two-hour service and two service providers are assigned to your job, the cleaning should be completed in one hour or two man-hours, so the total price will be the same either way. | Q.- Will I always have the same service provider?
A.- Occasionally there may be a change in service providers due to illness, day off, vacation, or other such reasons. Therefore, it is not possible for us to guarantee the same individual or team for each cleaning. In the event of such an occurrence, we will find a replacement. Maids of Virginia provides a thorough backround check and an extensive training program for each of our employees to ensure consistent cleaning techniques throughout our staff. | Q.- Are all service providers trained and supervised?
A.- Yes, prior to entering your home, Maids of Virginia instructs our employees in the "art" of cleaning. Employees are then assigned to trainers, who supervise them on their first several cleanings. After a formal review with a trainer and management, the service provider is then able to officially join our Maids of Virginia crew. | |
Q.- How do I pay for your services?
A.- Maids of Virginia gladly accepts the following forms of payment: MasterCard, Visa, Discover, American Express, Diners Club, cash, or check. Payment is due at the time of service. For your convenience, a credit card number may be left on file with Maids of Virginia to use in the event you should forget to leave your payment at the time of the cleaning. Otherwise, a $10.00 non-payment fee will be incurred. A $25.00 fee is applied to all returned checks. | Q.- What is the cancellation / reschedule policy ?
A.- If it is necessary to cancel/skip your regular cleaning day, we require a 24-hour notification. If we receive fewer than 24 hours notice, or cannot access your home, it will be necessary for us to charge half the price of your cleaning. Future scheduled cleanings will remain unchanged. Please do not inform the service providers of any changes to your schedule -- this must be done directly with the management. | Q.- What if my cleaning falls on a holiday?
A.- If your scheduled cleaning falls on a holiday that Maids of Virginia observes, we will contact you to reschedule your cleaning. | Q.- Do you have gift certificates?
A.- Yes, we have a gift certificate program which allows you to give a home cleaning to a friend or loved one. Our gift certificates are great ideas for weddings, birthdays, new moms and dads, holidays, etc. | | Q.- What should I do if something is broken by a house cleaner?
A.- Our staff is always very careful not to break or damage anything in your home. However, should this happen, please call our office to let us know. We will be happy to resolve the matter promptly and to your complete satisfaction. We are fully insured for any damage or breakage for which we are responsible. | Q.- If I have pets, do I need to secure them while your team is cleaning?
A.- Sometimes pets are afraid of new people coming into their homes. If you are not at home while we clean, we ask that you introduce your pet(s) to our employees on the first visit. Our employees are all animal-friendly. Should your pet(s) be very protective of your home when you are away, we ask that you secure your pet(s). |
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| © Copyright 2010. Maids of Virginia. All Rights Reserved. Williamsburg, Tabb, Fort Monroe, Newport News, Hampton, Peninsula, Poquoson, Grafton, Yorktown, house cleaning, cleaning, cleaning services, carpet cleaning supply, window cleaning, cleaning plant, cleaning product, window cleaning system, cleaning out my closet, grout cleaning, carpet cleaning, house cleaning services, upholstery cleaning, cleaning tip, floor cleaning, duct cleaning, cleaning company, office cleaning, home cleaning, rug cleaning, cleaning equipment, spring cleaning, tile cleaning, cleaning whirlpool tub, house cleaning, cleaning, commercial cleaning, cleaning electronic device, carpet cleaning, drain cleaning, cleaning business, cleaning lady, leather cleaning product, cleaning fact, cleaning hardwood floor, cleaning services, cat cleaning product urine, cleaning bathroom, house cleaning tip, pet urine cleaning product, tank cleaning, roof cleaning, cleaning services at, dog urine cleaning product, house cleaning service, blind cleaning, boat cleaning, cleaning carpet stain, leather cleaning, cleaning product review, window cleaning, spring cleaning tip, cleaning jobs, tile and grout cleaning, vacuum cleaning, cleaning authority cleaning contract, military cleaning, government cleaning |
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